A commitment to compliance with best practices can help reduce the opportunity for mistakes. An office culture where excellence is the daily norm fosters efficiency and quality and a safe, joyful environment where turnover and absenteeism are minimal. Lead by example, and you will inspire your entire team to follow suit. Your devotion to offering patients your utmost in skill and personalized attention can spread to the rest of the office staff. Satisfied patients value streamlined service In the process of going above and beyond to enhance the patient's experience, both the actual and perceived quality and safety of your operation increase significantly. And if you do get a text or call - you may find your earlier intervention could prevent a minor issue from becoming a major problem. Thus, you likely won't get many texts or calls at odd hours, yet you will gain a great deal of patient satisfaction and confidence by demonstrating the degree to which you are truly invested in your patients' wellbeing. (Alternatively, a contact number available after hours is far superior to a number that goes straight to voicemail or an email address connected to an outgoing-only mailbox.) Offering access to you is particularly impressive, because most people respect and recognize the value of your personal time and realize this is highly unusual. This approach helps patients understand they are your ally in managing their care and gives them a greater feeling of control and awareness - making it more likely they will observe all the prescribed after-care processes, including wound care, proper use of painkillers, other medication and infection control procedures.Īfter a procedure, consider giving patients your contact information so they can text or call when they have questions or concerns. Let patients know you'll be asking them for their observations on all aspects of the healing process at the next visit, and urge them to immediately report any complications in the interim. Related: Show Them You Care and They'll Keep Coming Back 2. Not rushing through this information or delegating it to support staff is another way of showing you care about your patient's health and comfort.
Take the time to verbally explain the necessary care, demonstrate several times where it's helpful, answer questions, and also provide instructions in written form and/or a link to video instructions if there are multiple, complicated steps. Failure to observe instructions could even cause additional injury or infection to the treated area. Spend time thoroughly educating patients and/or caregivers about after-care instructions and pain control, because how well these directions are followed can have a real effect on the end result and the patient's comfort level. Regardless of whether patients are coming in for a facelift, a knee replacement, laser resurfacing, a rotator cuff repair, or other procedure or treatment, they will go home with only your instructions for care - so make sure they know you consider them a vital part of the care team. Following are four reasons why experienced healthcare professionals put enhancing the client experience at the top of the list of key performance indicators and directly linked to their organization's financial success: 1. Making patient satisfaction a top priority in their practice is what many leading medical business owners and entrepreneurs describe as a true win-win situation and an essential ingredient in the secret sauce that took their medical clinics and practices from good to great.
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Successful medical business owners and entrepreneurs may offer their professional services in a wide variety of specialties, but they all have at least one thing in common: a commitment to providing a superior patient experience, bar none.
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